Merchant Operations Executive (Hong Kong)
Hong Kong
Job code: Pace-Commercial-062022

You will be joining an elite team of client-facing problem solvers who own merchant relationships with key retailers such as OSIM, Sasa, Slowood etc. This role is a hybrid of sales and growth-focused account management, working closely with business development leads in each market to derive the best possible experience for partner merchants.

  • Report to the Operations Manager on day-to-day assignments, including merchant onboarding, account activation, technical support, retail shop audits, etc.
  • Be out meeting merchants and partners, this is not a desk-bound job
  • Conduct training sessions, information sessions, and other activities that will drive current merchants to utilise Pace as part of their core solutions
  • Integrate Pace in merchant’s online websites, as well as work with technical team to value add to the integration
  • Work with the business development team to implement projects that value add to the experience of our merchants and partners
  • Work cross-functionally within Pace, to provide feedback about customer needs, in order to drive future product development
  • Fresh graduates are welcomed; as well as anyone who are between careers, re-joining the workforce or want to experience a high-growth company
  • Retail experience will have a very strong advantage
  • Interested in businesses, e-commerce, sales, and marketing strategies & activities is a plus but not a must
  • Enjoys high-growth environments with a lot of room to experiment and grow in a self- direct manner; and approaches challenges with a growth mindset Be the walking dictionary of Pace products – able to best advise merchants on how to use Pace to create incremental sales
  • Has a basic grasp of the payments industry (if you ever made a purchase by scanning a QR code is counted)
  • At least a little bit technically-savvy and patient while teaching (minimally – taught your mum how to use Zoom and she is an expert now)

You can also email all applications to - looking forward to hearing from you soon.

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